Dutch-Speaking Remote Customer Support Specialist

Cross Border Talents; Enschede; Remote; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation assistance

Hotel accommodation during relocation

Job summary

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers in Dutch and English via email, chat and phone, and resolve issues ensuring a positive experience.

Remote anywhere in Greece or on-site in Athens, with relocation support including hotel during onboarding and up to €300 relocation assistance.

Qualifications

• Dutch proficiency at C1–C2 level and English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented approach and professional attitude.
• Ability to work independently and in an international team.
• Willingness to complete training and onboarding.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone.
• Assisting customers with enquiries and resolving issues in a timely manner.
• Providing accurate information and guidance based on customer needs.
• Identifying and addressing customer concerns, escalating complex cases when necessary.
• Maintaining high standards of customer service and satisfaction.
• Following established procedures and quality guidelines.

Skills

Dutch C1-C2

English C1-C2

Communication

Problem solving

Customer focus

Teamwork

Job description

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers in Dutch and English via email, chat and phone, and resolve issues ensuring a positive experience.

Remote anywhere in Greece or on-site in Athens, with relocation support including hotel during onboarding and up to €300 relocation assistance.