Dutch-Speaking Customer Support Specialist — Remote/On-site

Cross Border Talents; Venlo; À distance; EUR 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

Hotel accommodation

Relocation assistance

Résumé du poste

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. The role involves assisting customers with enquiries and resolving issues in Dutch and English via email, chat and phone.

You will provide accurate information, maintain high service standards, and collaborate with an international team. Remote work from Greece or on-site in Athens is available, with relocation support and a salary paid 14 times per

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsabilités

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Connaissances

Dutch proficiency

English proficiency

Communication skills

Problem-solving

Customer-oriented

Teamwork

Description du poste

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. The role involves assisting customers with enquiries and resolving issues in Dutch and English via email, chat and phone.

You will provide accurate information, maintain high service standards, and collaborate with an international team. Remote work from Greece or on-site in Athens is available, with relocation support and a salary paid 14 times per