Dutch-Speaking Customer Support Specialist (Remote/Athens)

Cross Border Talents; Tilburg; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation assistance

Hotel during relocation

Job summary

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will handle inquiries in Dutch and English via email, chat and phone, resolving issues to ensure a smooth customer experience.

The role requires strong communication, problem solving, and a customer-oriented approach. You may work remotely from Greece or on-site in Athens, with onboarding to follow.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Able to work independently and as part of an international team.
• Willingness to complete onboarding and training.

Responsibilities

• Provide customer support in Dutch and English via email, chat and phone.
• Assist customers with enquiries and resolving issues in a timely manner.
• Provide accurate information and guidance based on customer needs.
• Identify and address customer concerns, escalating complex cases when necessary.
• Maintain high standards of customer service and customer satisfaction.
• Follow established procedures and quality guidelines.

Skills

Dutch proficiency

English proficiency

Communication skills

Problem solving

Customer focus

Teamwork

Job description

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will handle inquiries in Dutch and English via email, chat and phone, resolving issues to ensure a smooth customer experience.

The role requires strong communication, problem solving, and a customer-oriented approach. You may work remotely from Greece or on-site in Athens, with onboarding to follow.