Dutch-Speaking Customer Support Specialist - Remote/On-site

CallForTalents; Maastricht; Remote; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Hotel accommodation during relocation

Relocation flight assistance up to €

Training and onboarding

Job summary

CallForTalents is seeking Dutch-speaking Customer Service Representatives to support an international online travel platform. You will handle Dutch and English inquiries via email, chat and phone, delivering accurate information and resolving issues to ensure a positive customer experience.

Remote work is available anywhere in Greece after onboarding in Athens; on-site option in Athens is also available. Training will be provided to align with company standards and procedures.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone.
• Assisting customers with enquiries and resolving issues in a professional and timely manner.
• Providing accurate information and guidance based on customer needs.
• Identifying and addressing customer concerns, escalating more complex cases when necessary.
• Maintaining high standards of customer service and customer satisfaction.
• Following established procedures and quality guidelines.

Skills

Dutch

English

Communication

Problem solving

Customer oriented

Teamwork

Onboarding

Job description

CallForTalents is seeking Dutch-speaking Customer Service Representatives to support an international online travel platform. You will handle Dutch and English inquiries via email, chat and phone, delivering accurate information and resolving issues to ensure a positive customer experience.

Remote work is available anywhere in Greece after onboarding in Athens; on-site option in Athens is also available. Training will be provided to align with company standards and procedures.