Remote Dutch-Speaking Customer Support Agent

CallForTalents; Nijmegen; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Hotel accommodation near office during

Relocation assistance up to €300

Job summary

CallForTalents is hiring Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with enquiries, provide information and resolve issues to ensure a smooth and positive experience.

Roles include handling Dutch and English via email, chat and phone, with on-site onboarding in Athens and the option to work remotely from anywhere in Greece after training.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Skills

Dutch language (C1–C2)

English language (C1–C2)

Strong communication

Problem solving

Team work

Job description

CallForTalents is hiring Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with enquiries, provide information and resolve issues to ensure a smooth and positive experience.

Roles include handling Dutch and English via email, chat and phone, with on-site onboarding in Athens and the option to work remotely from anywhere in Greece after training.