Dutch-Speaking Customer Support Specialist (Remote/Athens)

Cross Border Talents; Apeldoorn; Remoto; EUR 15.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel accommodation during relocation

Relocation assistance up to €300

Remote or on-site in Greece Athens

Descrizione del lavoro

Cross Border Talents is hiring Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with enquiries, provide information, and resolve issues to ensure a positive experience.

Responsibilities include handling Dutch and English communications via email, chat, and phone, escalating complex cases, and maintaining high service standards. Remote or on-site options available with relocation support.

Competenze

• Dutch language proficiency at C1–C2
• English language proficiency at C1–C2
• Strong communication and problem-solving abilities
• Customer-oriented approach and professional attitude
• Ability to work independently and in an international team
• Willingness to complete onboarding and training

Mansioni

• Provide customer support in Dutch and English via email, chat and phone
• Assist customers with enquiries and resolve issues in a timely manner
• Provide accurate information and guidance based on customer needs
• Identify and address customer concerns; escalate complex cases when needed
• Maintain high standards of customer service and satisfaction
• Follow established procedures and quality guidelines

Conoscenze

Dutch language proficiency (C1–C2)

English language proficiency (C1–C2)

Strong communication

Customer-oriented

Independent work

Willingness to onboard training

Descrizione del lavoro

Cross Border Talents is hiring Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with enquiries, provide information, and resolve issues to ensure a positive experience.

Responsibilities include handling Dutch and English communications via email, chat, and phone, escalating complex cases, and maintaining high service standards. Remote or on-site options available with relocation support.