Dutch-Speaking Customer Service Specialist – Remote/Athens

Cross Border Talents; Zwolle; Remote; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Hotel during relocation

Relocation assistance up to €300

Job summary

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support an international online travel platform. You will handle inquiries, provide information, and resolve issues to ensure a smooth customer experience.

Responsibilities include multi-channel support in Dutch and English, guiding customers, and escalating complex cases as needed. The role offers both remote work from Greece after onboarding in Athens or on-site at the Athens office.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone.
• Assisting customers with enquiries and resolving issues in a professional and timely manner.
• Providing accurate information and guidance based on customer needs.
• Identifying and addressing customer concerns, escalating more complex cases when necessary.
• Maintaining high standards of customer service and customer satisfaction.

Skills

Dutch fluency

English fluency

Customer focus

Communication

Problem solving

Teamwork

Job description

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support an international online travel platform. You will handle inquiries, provide information, and resolve issues to ensure a smooth customer experience.

Responsibilities include multi-channel support in Dutch and English, guiding customers, and escalating complex cases as needed. The role offers both remote work from Greece after onboarding in Athens or on-site at the Athens office.