Dutch-Speaking Customer Support Pro - Remote/ Athens

Cross Border Talents; Nijmegen; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Hotel accommodation during relocation

Relocation assistance up to €300

Job summary

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. The role involves assisting customers with enquiries, providing information, and resolving issues to ensure a smooth and positive experience.

You will handle inquiries in Dutch and English via email, chat and phone, maintain service quality, and escalate complex cases when needed. Training and onboarding are provided for new hires.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Skills

Dutch proficiency

English proficiency

Communication skills

Customer service

Teamwork

Job description

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. The role involves assisting customers with enquiries, providing information, and resolving issues to ensure a smooth and positive experience.

You will handle inquiries in Dutch and English via email, chat and phone, maintain service quality, and escalate complex cases when needed. Training and onboarding are provided for new hires.