Dutch-Speaking Customer Support Specialist (Remote/Athens)

Cross Border Talents; Amsterdam; Teletrabalho; EUR 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel accommodation

Relocation allowance €300

Resumo da oferta

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities include providing customer support in Dutch and English via email, chat and phone; addressing inquiries and resolving issues promptly; delivering accurate information; escalating complex cases when

Qualificações

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsabilidades

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Conhecimentos

Dutch (C1-C2)

English (C1-C2)

Communication

Problem solving

Customer focus

Teamwork

Descrição da oferta de emprego

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities include providing customer support in Dutch and English via email, chat and phone; addressing inquiries and resolving issues promptly; delivering accurate information; escalating complex cases when