Dutch-Speaking Customer Support Specialist (Remote/ATH)

Cross Border Talents; Maastricht; À distance; EUR 15 000 - 18 000; Plein temps

Avantages offerts par ce poste

Hotel accommodation during relocation

Up to €300 relocation assistance

Résumé du poste

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information, and resolve issues to ensure a smooth experience.

Responsibilities include handling Dutch and English communications via email, chat and phone, resolving issues promptly, guiding customers, escalating complex cases, and maintaining high service standards.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsabilités

• Provide customer support in Dutch and English via email, chat and phone.
• Assist customers with inquiries and resolve issues in a timely, professional manner.
• Provide accurate information and guidance based on customer needs.
• Identify and address customer concerns, escalating complex cases when necessary.
• Maintain high standards of customer service and customer satisfaction.
• Follow established procedures and quality guidelines.

Connaissances

Dutch language (C1–C2)

English language (C1–C2)

Communication

Problem solving

Customer oriented

Teamwork

Description du poste

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information, and resolve issues to ensure a smooth experience.

Responsibilities include handling Dutch and English communications via email, chat and phone, resolving issues promptly, guiding customers, escalating complex cases, and maintaining high service standards.