Dutch-Speaking Customer Support Specialist (Remote/On-site)

Cross Border Talents; Apeldoorn; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Hotel accommodation

Relocation assistance

Onboarding & training

Job summary

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities include handling Dutch and English inquiries via email, chat and phone, guiding customers, and escalating complex issues as needed to maintain high satisfaction standards.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented approach and professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone.
• Assisting customers with enquiries and resolving issues in a professional and timely manner.
• Providing accurate information and guidance based on customer needs.
• Identifying and addressing customer concerns, escalating more complex cases when necessary.
• Maintaining high standards of customer service and customer satisfaction.
• Following established procedures and quality guidelines.

Skills

Dutch Proficiency

English Proficiency

Communication skills

Customer focus

Independent work

Training onboarding

Job description

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities include handling Dutch and English inquiries via email, chat and phone, guiding customers, and escalating complex issues as needed to maintain high satisfaction standards.