Dutch-Speaking Travel Support Specialist (Remote/On-site)

Cross Border Talents; Arnhem; À distance; EUR 15 000 - 18 000; Plein temps

Avantages offerts par ce poste

Hotel during relocation and training

Relocation assistance up to €300

Résumé du poste

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with enquiries, provide information, and resolve issues to ensure a smooth and positive experience.

Responsibilities include handling Dutch and English communications via email, chat, and phone; resolving inquiries, offering guidance, and escalating complex cases when needed. Training and onboarding are provided.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsabilités

• Providing customer support in Dutch and English via email, chat and phone.
• Assisting customers with enquiries and resolving issues in a professional and timely manner.
• Providing accurate information and guidance based on customer needs.
• Identifying and addressing customer concerns, escalating more complex cases when necessary.
• Maintaining high standards of customer service and customer satisfaction.
• Following established procedures and quality guidelines.

Connaissances

Dutch C1-C2

English C1-C2

Communication

Problem-solving

Customer-oriented

Independence

Teamwork

Willingness to train

Description du poste

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with enquiries, provide information, and resolve issues to ensure a smooth and positive experience.

Responsibilities include handling Dutch and English communications via email, chat, and phone; resolving inquiries, offering guidance, and escalating complex cases when needed. Training and onboarding are provided.