Dutch-Speaking Customer Support Pro — Remote/On-site

Cross Border Talents

Delft

Hybrid

EUR 15,000 - 18,000

Full time

2 days ago

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Benefits offered by this job

Hotel accommodation during relocation

Relocation assistance €300

Remote work option

On-site Athens office

Job summary

Cross Border Talents is seeking Dutch-speaking Customer Service Representatives to support an international online travel platform. You will handle Dutch and English inquiries via email, chat, and phone, delivering accurate information and resolving issues to ensure a smooth customer experience.

Choose remote work from anywhere in Greece after onboarding in Athens or work on-site at our Athens office. Training is provided, and you will join a diverse international team with a focus on quality

Qualifications

Dutch proficiency at C1–C2 level.
English proficiency at C1–C2 level.
Strong communication and problem-solving skills.
A customer-oriented approach and a professional attitude.
Ability to work independently and as part of an international team.
Willingness to complete the required training and onboarding process.

Responsibilities

Providing customer support in Dutch and English via email, chat and phone.
Assisting customers with enquiries and resolving issues in a professional and timely manner.
Providing accurate information and guidance based on customer needs.
Identifying and addressing customer concerns, escalating more complex cases when necessary.
Maintaining high standards of customer service and customer satisfaction.
Following established procedures and quality guidelines.