Dutch-speaking Customer Success Manager: Growth & Renewals

Orbisk | Zero Food Waste; Amsterdam; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

Pension contribution 7%

Wellness budget

Home office budget

Travel allowance

Free lunch at the office

Learning & development budget €500

Regular company activities

Résumé du poste

Orbisk is seeking a Dutch-speaking Customer Success Manager to own a portfolio of Dutch hospitality customers and grow it commercially. You’ll keep customers, renew them early, and expand them with more monitors, outlets and sites across the Netherlands and Belgium.

You will onboard new customers, work with Sales before deals close, and ensure data is trusted. You’ll drive renewals, partner with Sales, Account Management, Product and Operations to turn data into action.

Qualifications

• 3+ years in customer success, account management or another client-facing role.
• Commercial focus with ability to renew and grow a portfolio.
• Strong meeting facilitation with clear actions and outcomes.
• Experience handling a large portfolio across many sites.
• Data-driven approach with dashboard insight.
• Organised with a clean CRM.
• Fluent in Dutch and English.
• Willing to travel in the Netherlands and Belgium for site visits.

Responsabilités

• Own onboarding of new customers and drive them to first results.
• Collaborate with Sales before deals close so customers know you from day one.
• Grow accounts with more monitors, outlets and sites.
• Lead regular results sessions and action plans with the customer.
• Manage renewals and begin renewal conversations early.
• Build relationships with head offices across culinary, sustainability and procurement teams.
• Run rollouts across many sites with Sales and Account Management.
• Visit customers on site when it makes the difference and keep CRM up to date.
• Bring the voice of the customer to Product and Operations.

Connaissances

Customer success

Account management

Data analysis

CRM management

Dutch language

English language

Travel willingness

Description du poste

Orbisk is seeking a Dutch-speaking Customer Success Manager to own a portfolio of Dutch hospitality customers and grow it commercially. You’ll keep customers, renew them early, and expand them with more monitors, outlets and sites across the Netherlands and Belgium.

You will onboard new customers, work with Sales before deals close, and ensure data is trusted. You’ll drive renewals, partner with Sales, Account Management, Product and Operations to turn data into action.