Customer Success Team Lead: Renewals & Growth Leader

Orbisk; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

30 days annual leave

7% pension contribution

Wellness budget

Home office budget

Travel allowance

Free lunch at the office

EUR 500 learning and development

Regular company activities

Job summary

Orbisk is seeking a Customer Success Team Lead in Amsterdam to lead a team across markets, owning revenue from the installed base, renewals, and expansion. The role combines coaching with strategic account management, ensuring high renewals while growing ARR and shaping the Customer Success function.

You will work closely with Sales, Product and Ops, building playbooks and data-driven processes to scale a growing customer base and improve retention in hospitality and catering segments.

Qualifications

• You have led a team with a revenue target for two years or more, in customer success, account management or sales.
• You have turned a service-minded team into one that sells, with expansion targets and changed incentives.
• You have owned retention and expansion numbers for a portfolio and know how to move them.
• You are a strong negotiator, closing renewals and expansions with multi-stakeholder customers.

Responsibilities

• Lead, coach and develop the Customer Success team; run weekly 1:1s and set commercial targets.
• Own net revenue retention and renewals across the portfolio; drive expansion with Sales on big deals.
• Build and maintain the playbook, health signals, and CRM processes for the team.
• Collaborate with Sales, Account Management, RevOps, Product and Operations to align priorities.

Skills

Team leadership

Revenue growth

Customer success

Negotiation

Data driven

Hospitality knowledge

Job description

Orbisk is seeking a Customer Success Team Lead in Amsterdam to lead a team across markets, owning revenue from the installed base, renewals, and expansion. The role combines coaching with strategic account management, ensuring high renewals while growing ARR and shaping the Customer Success function.

You will work closely with Sales, Product and Ops, building playbooks and data-driven processes to scale a growing customer base and improve retention in hospitality and catering segments.