Dutch-Speaking CSM: Renewals & Growth in AI SaaS

present of AI; Amsterdam; On-site; EUR 60,000 - 85,000; Full time

Job summary

Orbisk, Amsterdam-based, is seeking a Dutch-speaking Customer Success Manager to own a Dutch customer portfolio from onboarding through renewal and expansion, with a strong commercial focus on protecting and growing revenue.

You will manage B2B accounts, leverage dashboards, and run meetings that end in clear actions, while coordinating across multiple sites and traveling as needed. Fluency in Dutch and English is essential, and experience with SaaS and hardware in hospitality is advantageous.

Qualifications

• Several years of B2B customer success or account management experience.
• Comfort with numbers and dashboards.
• Ability to run meetings with clear actions.
• Dutch and English fluency required.
• Willingness to travel.

Responsibilities

• Own a Dutch customer portfolio end-to-end from onboarding through renewal and expansion.
• Drive renewals and expansion with a commercial focus to grow revenue.
• Identify risks early across multiple accounts and act to mitigate them.
• Translate customer needs into actions and drive customer success outcomes.

Skills

Dutch fluency

English fluency

Account management

B2B customer success

Data dashboards

Meeting facilitation

Renewals & expansion

Willingness to travel

Tools

CRM software (Salesforce)

Dashboard tools

Job description

Orbisk, Amsterdam-based, is seeking a Dutch-speaking Customer Success Manager to own a Dutch customer portfolio from onboarding through renewal and expansion, with a strong commercial focus on protecting and growing revenue.

You will manage B2B accounts, leverage dashboards, and run meetings that end in clear actions, while coordinating across multiple sites and traveling as needed. Fluency in Dutch and English is essential, and experience with SaaS and hardware in hospitality is advantageous.