Dutch-Speaking Customer Specialist - Travel Support

Cross Border Talents; Enschede; On-site; EUR 32,000 - 38,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist in Enschede, Netherlands. You will serve as a primary contact for customers, offering professional and personalized help across orders, accounts, products, and services.

You will communicate via phone, email, chat and digital platforms, identifying needs and delivering solutions to ensure a smooth, positive experience throughout the support journey. Training is provided to stay current with products and policies.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented and proactive mindset

Responsibilities

• Deliver professional, friendly customer support via phone, email, chat and digital channels.
• Assist customers with questions about orders, deliveries, payments, accounts, products and services.
• Identify customer needs and provide clear, accurate information.
• Handle inquiries, complaints and concerns professionally and effectively.
• Guide customers through processes, platforms, products and services.
• Document interactions and resolutions accurately in internal systems.
• Collaborate with internal departments to resolve issues efficiently.
• Identify recurring issues and suggest process improvements.
• Maintain up-to-date knowledge of products, services, policies and procedures through training.

Skills

Dutch (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking a Customer Specialist in Enschede, Netherlands. You will serve as a primary contact for customers, offering professional and personalized help across orders, accounts, products, and services.

You will communicate via phone, email, chat and digital platforms, identifying needs and delivering solutions to ensure a smooth, positive experience throughout the support journey. Training is provided to stay current with products and policies.