Dutch Customer Specialist - Multichannel Support (Onsite)

Cross Border Talents; Arnhem; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Competitive Salary

Job summary

Cross Border Talents in the Netherlands is seeking a Customer Specialist to serve as a primary contact for customers, handling inquiries across orders, accounts, products, and services. You will communicate via phone, email, chat, and other platforms to deliver personalised, high-quality support and ensure a smooth customer journey.

The role emphasizes strong Dutch and English language skills, analytical and communication abilities, and a proactive mindset.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or Portuguese residency
• Strong analytical, creative, and communication abilities
• Proactive, detailed-oriented, eager to learn in the travel field

Responsibilities

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Skills

Analytical

Creative

Communication

Job description

Cross Border Talents in the Netherlands is seeking a Customer Specialist to serve as a primary contact for customers, handling inquiries across orders, accounts, products, and services. You will communicate via phone, email, chat, and other platforms to deliver personalised, high-quality support and ensure a smooth customer journey.

The role emphasizes strong Dutch and English language skills, analytical and communication abilities, and a proactive mindset.