Dutch Customer Specialist – Growth in Travel Support

Cross Border Talents; Tilburg; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist in the Netherlands. You will be the primary contact for customers, delivering professional support across orders, accounts, products, and services.

You will communicate via phone, email, chat, and digital platforms, assessing needs and guiding customers through processes while maintaining high-quality service. Relocation support and onsite work are available.

Qualifications

• Fluent Dutch (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card required.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Deliver professional, friendly, and efficient customer support across phone, email, chat and digital channels.
• Assist customers with questions regarding orders, accounts, products and services.
• Identify customer needs and provide clear, accurate information.
• Handle customer inquiries and concerns professionally and effectively.
• Document interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly.

Skills

Dutch (C1-C2)

English (B2)

Analytical thinking

Creative thinking

Communication skills

Job description

Cross Border Talents is seeking a Customer Specialist in the Netherlands. You will be the primary contact for customers, delivering professional support across orders, accounts, products, and services.

You will communicate via phone, email, chat, and digital platforms, assessing needs and guiding customers through processes while maintaining high-quality service. Relocation support and onsite work are available.