Dutch Customer Specialist — Travel Support & Growth

Cross Border Talents; Rotterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health & life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist to join our international team in Rotterdam. You will provide professional, personalized support across orders, accounts, products, and services, using phone, email, chat and digital channels.

We offer an onsite office in the Netherlands with growth opportunities in the travel sector, a competitive salary and relocation assistance to help you settle in. Fluent Dutch and strong English are required for this role.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2) is required.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsibilities

• Deliver professional customer support via phone, email, chat and digital channels.
• Assist customers with questions on orders, accounts, products and services.
• Identify customer needs and provide clear, accurate information.
• Handle questions, complaints and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document interactions accurately in internal systems and share feedback for improvements.
• Collaborate with internal teams to ensure issues are resolved promptly.
• Stay up-to-date with products, policies, and procedures through regular training.

Skills

Dutch (Fluent)

English (B2)

Analytical

Creative

Communication

Proactive

Job description

Cross Border Talents is seeking a Customer Specialist to join our international team in Rotterdam. You will provide professional, personalized support across orders, accounts, products, and services, using phone, email, chat and digital channels.

We offer an onsite office in the Netherlands with growth opportunities in the travel sector, a competitive salary and relocation assistance to help you settle in. Fluent Dutch and strong English are required for this role.