Dutch Customer Specialist - Travel Support & Relocation

Cross Border Talents; Heerlen; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Health & life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist to serve as a key contact for customers across orders, accounts, products, and services. You will communicate via phone, email, chat, and digital platforms to provide professional, personalized assistance and ensure a smooth support experience.

Join an international team and stay updated on products, policies, and procedures while collaborating with internal departments to resolve issues efficiently.

Qualifications

• Fluent in Dutch (C1/C2 level) and English (B2 level).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsibilities

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Skills

Dutch fluency

English fluency

Communication

Analytical

Proactive

Job description

Cross Border Talents is seeking a Customer Specialist to serve as a key contact for customers across orders, accounts, products, and services. You will communicate via phone, email, chat, and digital platforms to provide professional, personalized assistance and ensure a smooth support experience.

Join an international team and stay updated on products, policies, and procedures while collaborating with internal departments to resolve issues efficiently.