Dutch Customer Specialist — Travel Support & Relocation Ready

Cross Border Talents; Arnhem; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health & life insurance

Relocation support

Onsite office

Job summary

Cross Border Talents is seeking a Customer Specialist to join our international team in Arnhem. You will provide professional support via phone, email, chat and digital channels, handling orders, accounts and product inquiries with a focus on a smooth customer experience.

You will work onsite in the Netherlands, collaborate with internal teams, and participate in ongoing training to stay up-to-date on products and policies. EU citizenship or Portuguese residency is required.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or Portuguese residency required.
• Analytical, creative and strong communication abilities.
• Professional, detail-oriented, proactive; eager to grow in travel.

Responsibilities

• Deliver professional customer support via phone, email, chat and digital channels.
• Assist with questions about orders, accounts, products and services.
• Identify needs and provide clear, accurate information.
• Handle questions, complaints and concerns professionally and effectively.
• Document interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly.
• Share feedback to improve processes and service quality.
• Maintain up-to-date knowledge through regular training.

Skills

Analytical

Creative thinking

Communication

Learning mindset

Job description

Cross Border Talents is seeking a Customer Specialist to join our international team in Arnhem. You will provide professional support via phone, email, chat and digital channels, handling orders, accounts and product inquiries with a focus on a smooth customer experience.

You will work onsite in the Netherlands, collaborate with internal teams, and participate in ongoing training to stay up-to-date on products and policies. EU citizenship or Portuguese residency is required.