Dutch Customer Specialist - Onsite, Relocation

Cross Border Talents; Eindhoven; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents in Eindhoven, Netherlands, is hiring a Customer Specialist to deliver high-quality support across orders, accounts, products and services.

You will interact via phone, email, chat and digital platforms, solving problems and guiding customers through processes while maintaining up-to-date knowledge.

The team offers relocation support, meal allowance, health and life insurance, and an onsite office environment.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in Travel.

Responsibilities

• Deliver professional, friendly, and efficient customer support via phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Skills

Dutch (C1/C2)

English (B2)

Analytical thinking

Communication skills

Customer service mindset

Job description

Cross Border Talents in Eindhoven, Netherlands, is hiring a Customer Specialist to deliver high-quality support across orders, accounts, products and services.

You will interact via phone, email, chat and digital platforms, solving problems and guiding customers through processes while maintaining up-to-date knowledge.

The team offers relocation support, meal allowance, health and life insurance, and an onsite office environment.