Dutch-Speaking Customer Solutions Specialist - Benelux (Hybrid)

AVP; Eindhoven; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Learning budget

28 days paid vacation per year

Birthday day off

Home office budget

Company gym

Free lunch

Job summary

Sendcloud Eindhoven is seeking a Customer Solution Specialist for the Benelux region who will be the primary Dutch-speaking contact for B2B merchants, handling onboarding questions and shipping escalations with speed and clarity.

You will manage a multichannel queue across calls, live chat, and tickets, grow product knowledge of carriers and integrations, and collaborate with the Support team to raise service quality and user satisfaction.

Qualifications

• Full professional proficiency in Dutch: spoken and written (required).
• Strong multitasking ability; you're comfortable managing multiple simultaneous conversations across different channels.
• Based in the Netherlands (required).
• Experience in a customer-facing role is a plus, but not required; attitude and communication skills are valued.
• Comfortable with digital tools and able to learn new platforms quickly.

Responsibilities

• Support Dutch-speaking merchants across calls, live chat, and tickets, resolving issues related to shipping, tracking, returns, and platform functionality.
• Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps.
• Own your queue with urgency and accountability: every open ticket is a merchant waiting, and you treat it that way.
• Identify recurring pain points and elevate them with clear context, helping the team fix issues upstream rather than patch them repeatedly.
• Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for colleagues as well as customers.
• Collaborate with teammates across the Support team to share knowledge, maintain consistency, and raise the overall quality of service.

Skills

Dutch language proficiency

Multitasking

Customer focus

Ownership

Adaptability

Job description

Sendcloud Eindhoven is seeking a Customer Solution Specialist for the Benelux region who will be the primary Dutch-speaking contact for B2B merchants, handling onboarding questions and shipping escalations with speed and clarity.

You will manage a multichannel queue across calls, live chat, and tickets, grow product knowledge of carriers and integrations, and collaborate with the Support team to raise service quality and user satisfaction.