Dutch Speaking Customer Experience Representative

French Selection UK; Eindhoven; Hybrid; EUR 36,000 - 44,000; Full time

Job summary

French Selection UK is seeking a Dutch-speaking Customer Experience Representative in Eindhoven (Hybrid). You will handle inbound support, process orders, and manage customer relationships to grow revenue and satisfaction.

The role blends office days with home working, supporting Dutch markets under an English-speaking internal environment. Ideal candidates are fluent in Dutch and English, with experience in customer service, CRM usage, and upselling opportunities.

Qualifications

• Fluent in Dutch (native level) and English for internal communication.
• Experience in customer service, support, or account management is desirable.
• Strong communication and collaborative skills required.

Responsibilities

• Provide professional inbound customer support via phone, email and digital channels.
• Process customer orders accurately and ensure timely follow-up.
• Handle product, delivery, account and order-related queries.

Skills

Dutch speaking

English communication

Customer service

Order processing

Upselling

Account management

Tools

CRM systems

Job description

Dutch Speaking Customer Experience Representative

Ref: 765DU

Company Profile

A growing international B2B organisation operating across Europe, with a strong focus on customer experience, customer satisfaction, long-term client relationships and commercial growth. The company offers a collaborative, multicultural working environment where English is the internal business language.

Responsibilities

Dutch Speaking Customer Experience Representative
Location: Eindhoven, North Brabant, Netherlands (Hybrid)
Hybrid work: 3 days per week in the office, 2 days working from home
Salary: Up to €40,000 per annum
Ref: 765DU

Main duties:

To deliver high-quality customer service and proactive customer engagement for Dutch-speaking markets, supporting order processing, customer satisfaction, account management and revenue growth initiatives.

The role:

• Provide professional inbound customer support via phone, email and digital channels
• Process customer orders accurately and efficiently, ensuring timely follow-up
• Handle product, delivery, account and order-related customer queries
• Manage customer complaints professionally and ensure effective resolution
• Build strong customer relationships and deliver an excellent customer experience
• Identify opportunities to recommend complementary products and support upselling where appropriate
• Support the onboarding of new customers and re-engagement of inactive accounts
• Maintain accurate and up-to-date CRM and order management system records
• Work closely with Sales and Marketing teams to support customer retention and commercial activity
• Contribute to a small, collaborative and customer-focused team environment

Candidate's Profile

• Fluent in Dutch and English (internal communication and training conducted in English)
• Additional languages such as German are beneficial but not essential
• Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (open to varied backgrounds)
• Comfortable managing both inbound and outbound customer calls
• Confident, friendly and customer-focused with strong communication skills
• Organised, proactive and detail-oriented with excellent administrative skills
• Experience with CRM systems, order processing or customer relationship management is advantageous
• Commercially aware, with the ability to identify customer needs and appropriate upselling opportunities