Customer Support Consultant - Benelux Customer Support · Eindhoven HQ ·

Sendcloud; Eindhoven; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Salary starting from €2,800 per month

Learning budget €2,000

28 days paid vacation per year

Hybrid work model

Company gym

Free lunch every Monday

Monthly commuting allowance

Pension scheme

Dog-friendly office

Job summary

Sendcloud, Eindhoven HQ (2 days in office), is seeking a Customer Solution Specialist for the Benelux region. You will be the primary Dutch-speaking contact for B2B merchants, handling onboarding questions to shipping escalations with speed and clarity.

You will manage a multichannel queue across calls, live chat, and tickets, translating technical complexity into practical next steps while building deep product knowledge across our carrier ecosystem and collaborating with the Support team.

Qualifications

• Full professional proficiency in Dutch (spoken and written).
• Strong multitasking across multiple channels.
• Based in the Netherlands.
• Experience in a customer-facing role is a plus.
• Comfortable with digital tools and quick learner.

Responsibilities

• Be the primary Dutch-speaking contact for Benelux B2B merchants, handling onboarding and shipping escalations.
• Manage a multichannel queue across calls, live chat and tickets with quality and speed.
• Explain technical concepts in practical steps and guide customers through the platform.
• Own your queue with urgency and accountability for every open ticket.
• Identify recurring pain points and elevate them to fix upstream issues.
• Build deep product knowledge across our carrier ecosystem and integrations.

Skills

Dutch proficiency

Multitasking

Customer-facing

Digital literacy

Based in NL

Job description

Eindhoven HQ (2 days in office) | 40hrs per week

This is what you tell people at parties

We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!

The Role

• As the Customer Solution Specialist for the Benelux region, you are the primary point of contact for Dutch-speaking B2B merchants: handling everything from onboarding questions to complex shipping escalations with speed and clarity.

• You manage a multichannel queue across calls, live chat, and tickets, maintaining quality and responsiveness across every format and every level of urgency.

• Your work directly shapes how Benelux merchants experience Sendcloud. When things go wrong - a delayed shipment, a billing question, a confusing integration - you're the person who makes it right.

• Over time, you build specialised expertise that can take you into quality assurance, coaching, or process improvement. There is a clear path forward for people who bring curiosity and ownership to the role.

What you'll do

• Support Dutch-speaking merchants across calls, live chat, and tickets, including resolving issues related to shipping, tracking, returns, and platform functionality.

• Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps.

• Own your queue with urgency and accountability: every open ticket is a merchant waiting, and you treat it that way.

• Identify recurring pain points and elevate them with clear context, helping the team fix issues upstream rather than patch them repeatedly.

• Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for your colleagues as well as customers.

• Collaborate with teammates across the Support team to share knowledge, maintain consistency, and raise the overall quality of service.

What you bring to the table

Personally

• You genuinely enjoy helping people: you don't lose patience when problems are complex or customers are frustrated, because that's when good support matters most

• You stay calm under volume. A busy queue gives you energy rather than draining it, and you know how to prioritise without losing quality

• When you don't know the answer, you find it. You take ownership of problems rather than passing them on

Professionally

• Full professional proficiency in Dutch: spoken and written (required)

• Strong multitasking ability, you're comfortable managing multiple simultaneous conversations across different channels

• Based in the Netherlands (required)

• Experience in a customer-facing role is a plus, but not required, we value attitude and communication skills over résumé length

• Comfortable with digital tools and able to learn new platforms quickly

Our Values

• No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don't just talk about problems, solve them.

• Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.

• Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you're the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.

Benefits

• Salary — starting from €2,800 per month
• Brain Benefits — €2,000 learning budget · Courses, certifications & conferences · Growth in an international team
• Time Benefits — 28 days of paid vacations per year · Extra day off on your birthday · Swap public holidays for meaningful ones
• Sabbatical Benefits — 4 weeks fully paid every 3 years
• Home Benefits — Flexible hybrid model (3+ days/week in office) · €500 home office budget
• Body Benefits — Company gym · Free lunch every Monday · Fresh fruit · Barista coffee
• Travel Benefits — Monthly commuting allowance
• Future Benefits — Pension scheme · Employee discount programs
• Vibe Benefits — Dog-friendly office · After-hours drinks at the Sendcloud Bar