Dutch-Speaking CX Specialist — Hybrid (Eindhoven)

French Selection UK; Eindhoven; Hybrid; EUR 36,000 - 44,000; Full time

Job summary

French Selection UK is seeking a Dutch-speaking Customer Experience Representative in Eindhoven (Hybrid). You will handle inbound support, process orders, and manage customer relationships to grow revenue and satisfaction.

The role blends office days with home working, supporting Dutch markets under an English-speaking internal environment. Ideal candidates are fluent in Dutch and English, with experience in customer service, CRM usage, and upselling opportunities.

Qualifications

• Fluent in Dutch (native level) and English for internal communication.
• Experience in customer service, support, or account management is desirable.
• Strong communication and collaborative skills required.

Responsibilities

• Provide professional inbound customer support via phone, email and digital channels.
• Process customer orders accurately and ensure timely follow-up.
• Handle product, delivery, account and order-related queries.

Skills

Dutch speaking

English communication

Customer service

Order processing

Upselling

Account management

Tools

CRM systems

Job description

French Selection UK is seeking a Dutch-speaking Customer Experience Representative in Eindhoven (Hybrid). You will handle inbound support, process orders, and manage customer relationships to grow revenue and satisfaction.

The role blends office days with home working, supporting Dutch markets under an English-speaking internal environment. Ideal candidates are fluent in Dutch and English, with experience in customer service, CRM usage, and upselling opportunities.