Strategic Enterprise CSM | Growth, Retention & Upsell

Francisco Partners; Zwolle; On-site; EUR 39,000 - 52,000; Full time

Job summary

Orisha, a European software group, is seeking a Customer Success Manager for the Tweakwise product in Zwolle. You will manage strategic accounts, ensuring satisfaction, retention and growth across the portfolio and work closely with the Head of Sales & Customer Success.

You will drive adoption, deliver training, relay feedback to product teams, and collaborate with sales to identify upsell opportunities. The role requires HBO/Bachelor/Master, 3+ years in B2B SaaS, fluent Dutch and English, and a

Qualifications

• Education: HBO level / Bachelor’s or Master’s degree.
• At least 3 years in a B2B SaaS customer success or account management role.
• Strong commercial mindset and proactive advisory skills.
• Fluent in Dutch and English, both spoken and written.

Responsibilities

• Be the primary contact for strategic accounts, driving retention and growth.
• Advise on best practices, deliver trainings, and collect feedback for product teams.
• Identify upsell and cross-sell opportunities with the sales team.

Skills

Account management

SaaS

Dutch language

English language

Education

HBO/Bachelor/Master degree

Job description

Orisha, a European software group, is seeking a Customer Success Manager for the Tweakwise product in Zwolle. You will manage strategic accounts, ensuring satisfaction, retention and growth across the portfolio and work closely with the Head of Sales & Customer Success.

You will drive adoption, deliver training, relay feedback to product teams, and collaborate with sales to identify upsell opportunities. The role requires HBO/Bachelor/Master, 3+ years in B2B SaaS, fluent Dutch and English, and a