Customer Success Manager (Dutch-speaking)

present of AI; Amsterdam; Sur place; EUR 60 000 - 85 000; Plein temps

Résumé du poste

Orbisk, Amsterdam-based, is seeking a Dutch-speaking Customer Success Manager to own a Dutch customer portfolio from onboarding through renewal and expansion, with a strong commercial focus on protecting and growing revenue.

You will manage B2B accounts, leverage dashboards, and run meetings that end in clear actions, while coordinating across multiple sites and traveling as needed. Fluency in Dutch and English is essential, and experience with SaaS and hardware in hospitality is advantageous.

Qualifications

• Several years of B2B customer success or account management experience.
• Comfort with numbers and dashboards.
• Ability to run meetings with clear actions.
• Dutch and English fluency required.
• Willingness to travel.

Responsabilités

• Own a Dutch customer portfolio end-to-end from onboarding through renewal and expansion.
• Drive renewals and expansion with a commercial focus to grow revenue.
• Identify risks early across multiple accounts and act to mitigate them.
• Translate customer needs into actions and drive customer success outcomes.

Connaissances

Dutch fluency

English fluency

Account management

B2B customer success

Data dashboards

Meeting facilitation

Renewals & expansion

Willingness to travel

Outils

CRM software (Salesforce)

Dashboard tools

Description du poste

Customer Success Manager (Dutch-speaking)

Customer & Solutions · Amsterdam · Mid level

The role asks for someone to own a Dutch customer portfolio end to end, from onboarding through renewal and expansion, with a commercial focus on keeping and growing revenue. A strong candidate brings several years of B2B customer success or account management, comfort with numbers and dashboards, and the ability to run meetings that end in clear actions. Organised handling of many sites and group accounts matters, along with Dutch and English fluency and willingness to travel.

How it fits the AI era

The product uses AI to recognise and price food waste, so much of the routine analysis is automated and the human work shifts to interpreting results and getting kitchen teams to act. The role stays human in relationship building, renewal conversations, and spotting risk early across many accounts. AI changes the pace and scale of insight, not the need for trust and follow through with customers.

How it builds AI experience

Working here gives hands on exposure to an AI monitoring product in real kitchens, seeing how model output becomes weekly actions and how data quality affects trust. Building that experience means learning to read dashboards critically, question odd data, and translate findings into steps a chef will take. Familiarity with SaaS and hardware plus software setups helps, as does understanding hospitality operations where the AI output is used.

Worth showing

• Renewals and expansion
• Data to actions
• Group rollout management
• Dutch and English fluency

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Orbisk

Per the company, Orbisk makes an AI-powered food waste monitor that helps professional kitchens cut waste and costs.