Dutch Customer Specialist - Relocation & Health Insurance

Cross Border Talents; Eindhoven; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist to join our international team and deliver high-quality support across orders, accounts, products and services. You will engage with customers through phone, email, chat and other digital channels, identify needs, provide clear solutions, and document interactions.

Fluency in Dutch (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency.

Qualifications

• Fluent Dutch (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card

Responsibilities

• Serve as a key contact for customers across orders, accounts, products and services.
• Communicate with customers via phone, email, chat and digital platforms to provide solutions.
• Document customer interactions, requests and resolutions in internal systems.
• Collaborate with internal departments to resolve issues efficiently.
• Identify recurring customer issues and provide feedback to improve processes.
• Maintain up-to-date knowledge of products, services, policies, and procedures.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents is seeking a Customer Specialist to join our international team and deliver high-quality support across orders, accounts, products and services. You will engage with customers through phone, email, chat and other digital channels, identify needs, provide clear solutions, and document interactions.

Fluency in Dutch (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency.