Dutch Customer Experience Specialist - Relocation Support

Cbtalents; Rotterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation support

Onsite office environment

Job summary

CBTalents in Rotterdam is hiring a Customer Specialist to support customers across orders, accounts and product inquiries. You will communicate via phone, email, chat and other digital channels to deliver accurate, timely and personalised assistance.

You will engage with customers, resolve issues professionally, and collaborate with other departments to ensure a seamless journey. A relocation-friendly, onsite role in a vibrant international office awaits the right candidate.

Qualifications

• Fluent Dutch (C1/C2) and strong English (B2) communication skills.
• EU citizenship or valid Portuguese residence permit.
• Customer-oriented, proactive, organized and detail-focused.

Responsibilities

• Deliver responsive customer support via phone, email, chat and digital channels.
• Assist customers with orders, accounts, products and services.
• Identify best solutions and guide customers through procedures and platforms.
• Handle complaints calmly and professionally while seeking resolution.
• Document interactions accurately in internal systems and logs.
• Collaborate with other departments for complex issues.
• Provide feedback to help improve service quality.
• Keep product knowledge up to date through training.

Skills

Dutch (C1/C2)

English (B2)

Job description

CBTalents in Rotterdam is hiring a Customer Specialist to support customers across orders, accounts and product inquiries. You will communicate via phone, email, chat and other digital channels to deliver accurate, timely and personalised assistance.

You will engage with customers, resolve issues professionally, and collaborate with other departments to ensure a seamless journey. A relocation-friendly, onsite role in a vibrant international office awaits the right candidate.