Customer Service Representative (temporary)

Kisuma Chemicals BV; Veendam; Remote; EUR 16,000 - 22,000; Part time

Job summary

Kisuma Chemicals BV in Veendam is seeking a proactive Customer Service Representative (temporary) to process orders, especially international ones, and manage the administrative handling with the external warehouse and carriers.

You will prepare export documents, serve as the main contact for customers, sales managers and logistics partners, and support credit control while assisting the sales organization.

Qualifications

• Completed MBO+ level education in administration/export.
• Fluent command of Dutch and English; French/German is an asset.
• Experience handling export shipments and documentation.
• Strong communication skills, both face-to-face and via virtual channels.
• Extensive experience with Office 365.
• Proactive and customer-oriented attitude.
• Experience with Exact and Dynamics is an asset.
• Structured way of working.
• Ability to handle stress well.

Responsibilities

• Process orders, primarily international ones, and oversee their administrative handling.
• Coordinate daily with our external warehouse and book shipments with our carriers.
• Prepare the necessary export documentation.
• Serve as the point of contact for inquiries from customers, sales managers, agents, the warehouse, and carriers; handle complaints.
• Provide support for credit control and offer administrative assistance to the sales organization.

Skills

Dutch language

English language

Customer service

Communication skills

Education

MBO+ administration/export

Tools

Office 365

Exact

Dynamics

Job description

Customer Service Representative (temporary)

Are you proactive, do you have extensive experience in arranging export shipments/documents and are you looking for a job with a good employer with great employment conditions? Then we are looking for you! (24 hours a week | for a period of one year)

WHO WE ARE

Kisuma Chemicals in Veendam employs over 125 people and is a market leader in plastic additives. With production facilities in the Netherlands, Japan, and China, and sales offices in North America, India, and Singapore, we are the world's largest producer of synthetic hydrotalcites and other specialty magnesium compounds. We are recognized as a global leader in customer focus, research, and technology. Moreover, we are an innovative company committed to sustainability.

VACANCY

As a Customer Service Representative, you will be part of the Supply Chain department. Together with three colleagues, you will be responsible for processing orders—primarily international ones—and overseeing their administrative handling. You will coordinate daily with our external warehouse and book shipments with our carriers. You will also be responsible for preparing the necessary export documentation.

You will serve as the point of contact for inquiries from customers, sales managers, agents, the warehouse, and carriers, and you will handle any complaints that arise.

Additionally, you will provide support for credit control and offer administrative assistance to the sales organization.

WHO ARE YOU

Completed MBO+ level education in administration/export;

Fluent command of Dutch and English. Proficiency in French and/or German is an asset;

Experience handling export shipments and documentation;

Strong communication skills, both face-to-face and via virtual channels;

Extensive experience with Office 365;

Proactive and customer-oriented attitude;

Experience with Exact and Dynamics is an asset;

Structured way of working;

Ability to handle stress well.

WHAT DO WE OFFER?

A challenging and responsible position within a growing organization.

A competitive salary and attractive secondary employment conditions.

Opportunities for professional development and growth.

A collegial and innovative working environment.