Customer Service Representative Helmond

Jefferson Wells; Helmond; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Travel expense reimbursement

Pension accrual

Temporary employment through Manpower

40 hours per week

International organization

Personal development initiatives

Job summary

Schneider Electric in Helmond is seeking a Customer Service Representative to coordinate customer orders, manage logistics, and maintain clear communication with customers and internal teams.

This temporary assignment via Manpower offers 40 hours per week, the chance to work in an international environment, and development opportunities. Strong English, Excel, SAP, and Salesforce experience are preferred.

Qualifications

• Excellent command of English (written and spoken).
• Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce.
• Customer-focused mindset with strong communication skills.
• Experience with data analysis and digital tools, including AI tools.
• Ability to work in a cross-cultural and fast-paced environment.
• Knowledge of Lean, Six Sigma, WMS, or TMS is a plus.

Responsibilities

• Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers.
• Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication.
• Following up the complete order execution process from order entry to shipment.
• Managing urgent customer requests, returns, and quality-related follow-up actions.
• Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments.
• Working closely with supply chain departments to ensure customer requirements are met.
• Monitoring and maintaining the order portfolio.
• Supporting the Customer Contact Center with customer order management.
• Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents.
• Updating order-related data, including promised dates, quantities, and change requests.

Skills

Customer service

Data analysis

Communication

Cross-cultural

AI tools

Excel

PowerPoint

Salesforce

CRM systems

Lean Six Sigma

Tools

SAP

Job description

Do you have experience in customer service and supply chain operations? Are you highly organized, customer-focused, and ready to work in an international environment? Then this opportunity as a Customer Service Representative in Helmond could be the perfect next step in your career! In this dynamic role, you will be responsible for coordinating customer orders, managing logistics processes, and maintaining strong communication with customers and internal departments.

Employment agency Manpower is looking for a Customer Service Representative forSchneider Electric in Helmond.

• Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers
• Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication
• Following up the complete order execution process from order entry to shipment
• Managing urgent customer requests, returns, and quality-related follow-up actions
• Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments
• Working closely with supply chain departments to ensure customer requirements are met
• Monitoring and maintaining the order portfolio
• Supporting the Customer Contact Center with customer order management
• Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents
• Updating order-related data, including promised dates, quantities, and change requests

What's in it for you

• Gross salary of €17.87 per hour
• Reimbursement of travel expenses according to company regulations
• Pension accrual
• Temporary employment contract through Manpower (with the possibility of a direct contract when performing well)
• Fulltime job of 40 hours per week
• Opportunity to work within a leading international organization
• Room for personal development and process improvement initiatives

• Excellent command of the English language, both written and spoken (knowledge of Dutch, German, and/or French is an advantage)
• Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce
• Customer-focused mindset and excellent communication skills
• Experience with data analysis and digital tools, including AI tools
• Ability to work in a cross-cultural and fast-paced environment
• Knowledge of Lean, Six Sigma, WMS, or TMS is considered a plus
• Proactive attitude with a focus on continuous improvement

For more information please contact Robin van Loon via [e-mail] or call 088 282-8128.