Customer Service Representative - French Speaking

JP Gray; Rotterdam; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading chemical sector company is seeking a Customer Service Representative in Rotterdam, requiring excellent English communication and additional languages preferred. Responsibilities include order management, export documentation, and logistics coordination. The position is full-time at the mid-senior level, ideal for those with a service-minded, organized work style. Interested candidates can contact via the provided email for queries.

Qualifications

• Excellent communication skills in English, both spoken and written.
• Previous experience in customer service is a plus.
• Structured, organized work style with the ability to prioritize effectively.
• Proactive, customer-focused attitude.

Responsibilities

• Process and confirm orders in the ERP system.
• Handle proformas, invoices, and shipping documents accurately.
• Plan shipments, liaise with warehouse and shipping agents.
• Resolve customer concerns and enhance satisfaction.
• Contribute to process excellence.

Skills

Excellent communication skills in English

Knowledge of Dutch, German, French, or Norwegian

Strong interpersonal skills

Ability to manage multiple tasks

Service-minded, co-operative approach

Familiarity with Incoterms 2020

Job description

Customer Service Representative – French Speaking (Rotterdam)

Location: Rotterdam, South Holland, Netherlands

Contract: 9 months (extension possible)

Position: Our partner in the chemical sector is one of the world’s leading providers of advanced material solutions. As a Customer Service Representative you will play a crucial role in ensuring their customers have seamless, positive interactions with the company.

Responsibilities

• Order Management: Process and confirm orders in our ERP system.
• Export Documentation: Handle proformas, invoices, and shipping documents accurately.
• Logistics Coordination: Plan shipments, liaise with warehouse and shipping agents.
• Collaboration: Work closely with Sales, Marketing, and technical teams.
• Problem‑Solving: Resolve customer concerns and enhance satisfaction.
• Continuous Improvement: Contribute to process excellence.

Qualifications

• Excellent communication skills in English, both spoken and written. Knowledge of Dutch, German, French, or Norwegian is a plus!
• Previous experience in customer service is a plus, but a service‑mindful, co‑operative approach is essential.
• A structured, organized work style with the ability to prioritize effectively.
• Team‑player mindset with the confidence to work independently.
• Strong interpersonal skills with a proactive, customer‑focused attitude.
• Ability to manage multiple tasks in a fast‑paced environment.
• Familiarity with Incoterms 2020 and international payment terms.

Fraud Warning

Let op: vacaturefraude. Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:

• Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
• Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud – Unfortunately, job fraud is becoming more common. Beware of such scams:

• We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
• If you’re unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service, Distribution, and Supply Chain

Industries: Chemical Manufacturing, Chemical Raw Materials Manufacturing, and Manufacturing

Interested? Please apply! For questions related to this opportunity, you can contact [e-mail]. Referrals increase your chances of interviewing at JP Gray by 2x.