Customer Operations Specialist

JPGray - Netherlands; Netherlands; Hybrid; EUR 52,000 - 68,000; Full time

Job summary

JPGray - Netherlands is seeking a Customer Operations Specialist in Amersfoort with a hybrid work arrangement. The role focuses on accurate order handling, proactive customer communication, and timely issue resolution within a highly automated supply chain.

You will support end-to-end service delivery, monitor order and delivery flows, and contribute to continuous improvement initiatives while collaborating with Supply Chain, Sales and Logistics teams.

Qualifications

• Bachelor’s degree in a relevant field with 3–5 years of experience in Customer Operations or similar roles.
• Experience in a customer service environment, preferably within FMCG or logistics.
• Familiarity with ERP systems (SAP preferred) and CRM tools (Salesforce a plus).

Responsibilities

• Ensure accurate and timely order entry, validation and processing across digital channels (EDI, web portals, robotic flows).
• Monitor order and delivery flows, identify discrepancies and coordinate resolution with internal teams.
• Act as a point of contact for customers and logistics partners, providing proactive updates and managing expectations.
• Support execution of the Order-to-Cash (O2C) process within a complex supply chain environment.
• Identify process gaps and contribute to continuous improvement and automation initiatives.
• Assist with system testing, documentation and implementation during IT changes or upgrades.
• Maintain accurate administrative records to ensure compliance and data integrity.
• Collaborate closely with internal stakeholders (Supply Chain, Sales, Finance, Logistics) and build understanding of end-to-end processes.

Skills

Order management

Customer service

Process improvement

Cross-team collaboration

Communication

Education

Bachelor's degree in related field

Master's degree (preferred)

Tools

SAP

Salesforce

Job description

Customer Operations Specialist

Location: Amersfoort (Hybrid)

Hours: 32 - 40 hours per week

Contract: Temporary (until 15/06/2027, with potential for extension or permanent employment)

About the Role

As a Customer Operations Specialist, you play a key role in ensuring seamless service execution within a highly automated and complex supply chain environment. You will be part of a functional Customer Operations team, contributing to operational excellence through accurate order handling, proactive customer communication and timely issue resolution.

Working across multiple supply chains with different lead times and service requirements, you will gain hands‑on experience in navigating integrated systems, monitoring automated order flows and supporting end‑to‑end service delivery. This role offers a strong foundation for growth within customer operations and exposure to continuous improvement initiatives.

Key Responsibilities

• Ensure accurate and timely order entry, validation and processing across digital channels (EDI, web portals, robotic flows)
• Monitor order and delivery flows, identify discrepancies and coordinate resolution with internal teams
• Act as a point of contact for customers and logistics partners, providing proactive updates and managing expectations
• Support execution of the Order-to-Cash (O2C) process within a complex supply chain environment
• Identify process gaps and contribute to continuous improvement and automation initiatives
• Assist with system testing, documentation and implementation during IT changes or upgrades
• Maintain accurate administrative records to ensure compliance and data integrity
• Collaborate closely with internal stakeholders (Supply Chain, Sales, Finance, Logistics)
• Build understanding of end-to-end supply chain processes and system integrations

Candidate Profile

• Bachelor's degree with 3-5 years of experience, or Master's degree with 1-2 years of experience
• Background in Customer Operations, Customer Care, Sales Support, Logistics, Demand Planning or similar
• Experience in a customer service or customer‑facing environment, preferably within FMCG
• Familiarity with ERP systems (SAP preferred) and CRM tools (Salesforce is a plus)

Languages

• English - mandatory
• French - big plus

Working Conditions

• Hybrid working model: 2 days office / 3 days from home
• 32 - 40 hours per week
• Contract until 15/06/2027 (extension or permanent hire possible)