Customer Service Representative

Sire Search; Breda; On-site; EUR 30,000 - 42,000; Full time

Job summary

The Company in Breda is seeking a dedicated Customer Service Representative to be the primary contact for customers and logistics partners. You will manage the order process from receipt through delivery, ensuring smooth communication and coordination across teams.

Responsibilities include handling orders, tracking progress, resolving issues, and maintaining customer-specific instructions. The role requires Dutch and English fluency and a he d-for-fast, precise work in a dynamic food

Qualifications

• Completed MBO diploma.
• 2–3 years in a similar customer service role, ideally in food industry.
• On-site three days a week (Tue–Thu) with possible remote work on Mon and Fri.
• Fluent in Dutch and English.
• Fast, accurate work with a structured approach.

Responsibilities

• Serve as the first contact for customer and logistics inquiries regarding orders and deliveries.
• Ensure accurate and timely processing of all customer orders and shipments.
• Track order progress and inventory levels; liaise with teams to resolve issues.
• Handle customer claims and complaints, issuing credit notes when necessary.
• Create and maintain customer-specific work instructions, keeping them up to date.
• Process consignment and export orders accurately within the system.
• Contribute ideas to improve departmental processes and efficiency.
• Collaborate with sales, logistics, and external service providers to ensure customer satisfaction.

Skills

Dutch

English

Customer service

Order processing

Education

MBO diploma

Job description

The Company

OurclientisaleadingEuropeanfoodmanufacturingorganizationwithastrongfocusonoperationalexcellence,continuousimprovement,andinnovation.

Job Description

We are seeking a dedicated Customer Service Representative to be the primary point of contact for customers and logistics partners. This role involves managing the order process from receipt through to delivery, ensuring smooth communication and coordination across teams.

Responsibilities

• Serve as the first contact for customer and logistics inquiries regarding orders and deliveries.
• Ensure accurate and timely processing of all customer orders and shipments.
• Track order progress and inventory levels; liaise with the appropriate teams to resolve any issues.
• Handle customer claims and complaints independently, issuing credit notes when necessary.
• Create and maintain customer-specific work instructions, ensuring they are kept up to date.
• Process consignment and export orders accurately within the system.
• Contribute ideas to improve departmental processes and efficiency.
• Collaborate closely with sales, logistics, and external service providers to ensure customer satisfaction.

Requirements

• Completed MBO diploma, preferably in Customer Service or related field.
• At least 2 to 3 years of experience in a similar customer service role, ideally within the food industry.
• Flexibility to work on-site three days a week (Tuesday, Wednesday, Thursday) with -possible remote work on Monday and Friday.
• Good command of both Dutch and English.
• Experienced in working quickly and accurately, with a structured approach.

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