Customer Service Representative | Spanish | Venray Area

Abroad Experience; Venray; On-site; EUR 28,000 - 38,000; Full time

Job summary

Abroad Experience is seeking a Customer Service Representative in the Venray area to handle daily orders, calls, and CRM entries. The role focuses on resolving issues, guiding customers with product and sales information, and coordinating with internal teams on stock and finances.

The candidate should be fluent in Spanish, possess strong English skills, and bring 2–3 years in a similar role. A proactive, organized, and team-oriented person is essential for success in a fast-paced environment.

Qualifications

• Spanish native or near-native level required.
• Excellent English communication skills.
• 2–3 years in a similar role, preferably B2B.
• Strong problem solving and proactive attitude.
• Well-organised, able to prioritise tasks and multitask.
• Stress-resistant in dynamic, fast-paced environment.
• Good team player with decisive, hands-on approach.
• Full-time availability (8:00–18:00).
• Excellent MS Office, Excel and Outlook; ERP experience is a plus.

Responsibilities

• Handle daily incoming orders and calls; log in CRM.
• Address customer complaints with proactive follow-up and resolution.
• Serve as primary contact for product and sales info; coordinate with internal departments on stock and finance.
• Call customers on overdue invoices and pursue collections where needed.
• Collaborate in a small business unit with company values and strategy.
• Perform general office tasks as required and participate in improvement initiatives.

Skills

Spanish (native)

English (excellent)

Problem solving

Prioritization

Multitasking

Stress resistance

Team player

Decisive

Hands-on

Proactive

Education

MBO/HBO education

Tools

MS Office

Excel

Outlook

ERP

Job description

Customer Service Representative | Spanish | Venray Area

• Category: Customer Service / Order Management

Our client is an internationally operating company in the field of logistics and transportation in the Venray area. The customer service representative will be the first point of contact for the customer to support them and add value to their customers' experience.

Responsibilities/Tasks

• You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
• You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
• You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
• Actively call customers on overdue invoices and work on a solution to collect the overdues.
• You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
• Some more generic office tasks will be involved as well.
• Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

• MBO/HBO education (obtained through education or through work experience)
• Spanish native or near-native language skills; English excellent
• 2-3 years of work experience in a similar role (preferably B2B experience)
• Strong problem solving and anticipation skills
• Well-organised and good prioritizing tasks
• Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
• Strong team player
• Decisive, hands-on and a pro-active personality
• Available full-time (working hours between 8.00 am and 6.00 pm)
• Excellent MSOffice, Excel and Outlook skills and experience with ERP