Customer Service Representative

Abroad Experience International Recruitment; Limburg; On-site; EUR 30,000 - 40,000; Full time

Job summary

A logistics and transportation company in the Venray area is seeking a customer service representative. The ideal candidate will manage daily orders, handle customer queries, and support sales efforts while demonstrating strong problem-solving and organizational skills. Requirements include Polish as a mother tongue and fluency in English, with at least 2-3 years of related experience. This full-time role operates during business hours and involves dynamic multitasking in various office tasks.

Qualifications

• 2-3 years of experience in a similar customer service role, preferably in B2B.
• Proficiency in Polish as mother tongue and fluent English skills.
• Availability for full-time work during specified hours.

Responsibilities

• Handle daily incoming orders and customer calls, logging interactions in CRM.
• Address customer complaints with a proactive approach.
• Liaise with internal departments for sales and product information.
• Follow up on overdue invoices with customers.
• Participate in and lead improvement initiatives.

Skills

Problem solving

Organizational skills

Prioritization

Multitasking

Fluency in English

Team player

Stress resistance

Education

MBO/HBO education

Tools

MS Office

Excel

Outlook

ERP systems

Job description

Our client is an internationally operating company in the field of logistics and transportation in the Venray area. The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities/Tasks

• You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
• You act on customer complaints and follow up actively and accurately with a problem‑solving mindset and follow up with the customer on a resolution.
• You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
• Actively call customers on overdue invoices and work on a solution to collect the overdues.
• You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
• Some more generic office tasks will be involved as well.
• Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

• MBO/HBO education (obtained through education or through work experience)
• 2‑3 years of work experience in a similar role (preferably B2B experience)
• Polish is your mother tongue and you have fluent English skills
• Strong problem solving and anticipation skills
• Well‑organized and good prioritizing tasks
• Multitasking and flexible; stress‑resistant and comfortable in dynamic and fast‑paced environment
• Strong team player
• Decisive and a pro‑active personality
• Available full time (working hours between 8.00 am and 6.00 pm)
• Excellent MS Office, Excel and Outlook skills and experience with ERP

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service and Administrative

Industries

• Manufacturing and Transportation, Logistics, Supply Chain and Storage