Customer Service Employee

Wena BV; Netherlands; Hybrid; EUR 36,000 - 39,000; Full time

Benefits offered by this job

25 vacation days and pension scheme

Daily shared lunch

Hybrid working (up to 2 days from home

Job summary

Wena BV is seeking a Customer Service Specialist to manage the full order process for international B2B customers across Europe. You will coordinate between customers, sales, logistics, and the warehouse to ensure orders are processed accurately and on time.

The role requires strong communication, problem-solving skills, and fluency in English and German. Hybrid working is offered after onboarding, with a schedule of 08:30–17:00 and a 2-day-from-home option.

Qualifications

• MBO+ or HBO level qualification.
• Experience in customer service or order management is a plus.
• Strong communication and problem-solving skills.
• Fluent in English and German.
• Dutch and/or French are a plus, Dutch not required.

Responsibilities

• Be the first point of contact for international customers and internal teams.
• Manage end-to-end order management: entry, follow-up and aftersales.
• Monitor delivery times and proactively handle deviations.
• Coordinate complaints, returns and service requests.
• Support sales with order changes and administrative tasks.
• Maintain accurate data in the ERP system.
• Contribute to process improvements.

Skills

Customer service

Order management

Communication

Problem solving

English

German

Dutch

Education

MBO+ or HBO level

Tools

ERP system

Job description

Are you customer-oriented, well-organised and comfortable working in an international environment? Do you enjoy coordinating orders from start to finish and communicating with different stakeholders? Then this role might be a great fit.

What are you going to do?

As a Customer Service Specialist, you manage the full order process for international B2B customers across Europe. You work for an international company active in outdoor and garden products, and act as the link between customers, sales, logistics and the warehouse, ensuring orders are processed accurately and on time.

Key Responsibilities

• First point of contact for international customers and internal teams
• End-to-end order management: order entry, follow-up and aftersales
• Monitoring delivery times and proactively handling deviations
• Coordinating complaints, returns and service requests
• Supporting sales with order changes and administrative tasks
• Maintaining accurate data in the ERP system
• Contributing to process improvements

What do we offer you?

• Salary between €3,200 – €3,500 gross per month (negotiable)
• 25 vacation days and pension scheme
• Daily shared lunch
• Hybrid working (up to 2 days from home after onboarding)
• Working hours: 08:30 – 17:00
• International, informal and growing organisation

What do you need?

• MBO+ or HBO level
• Experience in customer service or order management is a plus
• Strong communication and problem-solving skills
• Fluent in English and German!
• Dutch and/or French are a plus, Dutch not required
• Affinity with logistics and order processes