Customer Support Specialist

Abroad Experience International Recruitment; Venlo; On-site; EUR 30,000 - 40,000; Full time

Job summary

A global logistics company in Venlo is seeking a Customer Service Representative to support clients and enhance their experience. Responsibilities include managing incoming orders and complaints, liaising with internal departments, and following up on overdue invoices. The ideal candidate will be fluent in German and English, have B2B experience, and possess strong problem-solving skills. This full-time role requires availability within standard working hours.

Qualifications

• 2-3 years of work experience in a similar role, preferably B2B.
• Strong anticipating and problem-solving skills.
• Available full time with flexibility.

Responsibilities

• Handle daily incoming orders and calls, registering in the CRM.
• Act on customer complaints and ensure resolutions.
• Communicate product and sales information to customers.

Skills

German native or near-native language skills

Excellent English skills

Strong problem solving skills

Well-organised

Multitasking

Team player

Education

MBO/HBO education

Tools

MS Office

Excel

Outlook

ERP systems

Job description

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities

• You will operate with your team in an MBU way of working in line with the values and strategy.
• You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
• You act on customer complaints and follow up actively and accurately with a problem‑solving mindset and follow up with the customer on a resolution.
• You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
• Actively call customers on overdue invoices and work on a solution to collect the overdues.
• Some more generic office tasks will be involved as well.
• Participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

• MBO/HBO education (obtained through education or through work experience)
• German native or near-native language skills; English excellent
• 2-3 years of work experience in a similar role (preferably B2B experience)
• Strong problem solving and anticipation skills
• Well‑organised and good prioritising tasks
• Multitasking and flexible; stress-resistant and comfortable in dynamic and fast‑paced environment
• Strong team player
• Decisive, hands‑on and a pro‑active personality
• Available full time (working hours between 8.00 am and 6.00 pm)
• Excellent MSOffice, Excel and Outlook skills and experience with ERP

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service, Administrative, and Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage and Packaging and Containers Manufacturing