Customer Service Representative

Abroad Experience; Venray; On-site; EUR 28,000 - 36,000; Full time

Job summary

Abroad Experience in the Venray area is seeking a dedicated Customer Service Representative to be the first point of contact for customers and to enhance their experience. You will manage daily orders and calls and log interactions in the CRM system.

You will address customer complaints with a proactive, solution-focused mindset, liaise with internal departments on stock and financial issues, and follow up on overdue invoices. Flexibility and teamwork are valued.

Qualifications

• MBO/HBO education preferred or gained through work experience.
• Spanish native or near-native language skills; English excellent.
• 2–3 years of work experience in a similar role, preferably B2B.
• Well-organised with good prioritization of tasks.
• Multitasking and flexible; stress-resistant in a dynamic, fast-paced environment.
• Available for full-time work (8:00–18:00).
• Excellent MS Office, Excel and Outlook skills; ERP experience.

Responsibilities

• Take care of daily incoming orders and calls and register these in the CRM system.
• Address customer complaints with a proactive, problem-solving mindset and follow up on resolutions.
• Serve as the primary contact for customers for product and sales information; liaise with internal departments on stock and financial issues.
• Actively call customers on overdue invoices and work on solutions to collect the overdues.
• Work with your team in a small business unit style, aligned with the company’s values and strategy.
• Perform generic office tasks as needed.
• Participate or lead improvement activities impacting the customer and driving efficiency.

Skills

Spanish language

English language

Well-organised

Multitasking

Prioritization

Education

MBO/HBO education

Tools

MS Office

Excel

Outlook

ERP

Job description

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities/Tasks

• You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
• You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
• You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
• Actively call customers on overdue invoices and work on a solution to collect the overdues.
• You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
• Some more generic office tasks will be involved as well.
• Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements:

• MBO/HBO education (obtained through education or through work experience)
• Spanish native or near-native language skills; English excellent
• 2-3 years of work experience in a similar role (preferably B2B experience)
• Well-organised and good prioritizing tasks
• Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
• Available full-time (working hours between 8.00 am and 6.00 pm)
• Excellent MSOffice, Excel and Outlook skills and experience with ERP