Customer Service Representative German Speaking

Coolblue; Rotterdam; Hybrid; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Holiday pay 8%

Pension contribution

29 vacation days

Internet allowance

Job summary

Coolblue is hiring a German-speaking Customer Service Representative in Rotterdam. You will handle customer conversations in German by phone and email, aiming to provide clear answers and a smile to every customer.

Work from your own workspace with a flexible schedule, including Saturdays and a broader weekday window. A focus on excellent service with a calm, solutions-oriented approach is essential.

Qualifications

• Speak and write fluent German; assessed via language test and roleplay.
• Availability on Saturday and Monday is a must.
• Be at least 18 years old on your first workday.

Responsibilities

• Handle customer conversations in German by phone and email.
• Listen closely, ask the right questions, and find the best possible solution for the customer.
• Stay calm and professional when facing difficult questions or resistance.
• Help customers from your own workspace.

Skills

Fluent German

Job description

Customer Service Representative German Speaking

As a German-speaking Customer Service Representative, you help customers in German by phone and email. You listen carefully, think along, and solve questions about orders, deliveries or payments. You leave every customer with a smile and a clear answer.

What does a Customer Service Representative German Speaking at Coolblue do?

• Handle customer conversations in German. In your own way, without using scripts.
• Listen closely, ask the right questions, and find the best possible solution for the customer.
• Stay calm and professional when facing difficult questions or resistance.
• Help customers flexibly from your own workspace. Monday to Saturday, between 08:00 and 21:59.

You recognize yourself in the following

• A salary of € 15,- per hour.
• Up to € 45,- net per month for fast internet and your daily cup of coffee.
• 8% holiday pay, pension contribution, and 29 vacation days (based on a full-time contract).
• A legendary work atmosphere. Think summer events, pub quizzes, and online games with colleagues.
• A top-tier home office setup, including an office chair, laptop, monitor, and festive blue decorations.
• Flexible schedule that fits your life. So you can exercise, attend class, or do the school run.
• Coaching in your role and room to grow. Our training helps you get a little better every day.

This is what you’re looking for in a job

• Speak and write fluent German. This will be assessed via a language test and roleplay.
• Reach Rotterdam Central Station within 90 minutes.
• Be at least 18 years old on your first workday (due to working hours).
• Handle stress and respond well to customer resistance.
• Availability on Saturday and Monday is a must.