Customer Service Representative

Magicmovers; Netherlands; On-site; EUR 27,000 - 31,000; Full time

Benefits offered by this job

Bonus scheme and overtime pay

Holiday allowance

Team outings

Free parking at the office

Job summary

Magicmovers is seeking a customer service representative who will be the main contact for our customers. You will assist by phone and email, guide them through the moving process, and ensure they feel heard and supported.

You will coordinate with planners and movers, help schedule appointments, and contribute to a smooth, worry-free experience. The role offers a temporary contract with potential for permanent employment, a salary of €2,400–€2,800 per month, and training opportunities.

Qualifications

• Dutch and English fluency in writing and speaking.
• Customer-oriented attitude with strong communication skills.
• Proactive, stress-resistant and solution-oriented.
• Accurate with attention to detail.
• Flexible, not a 9-to-5 mindset.
• MBO+ level qualification.

Responsibilities

• Advising and guiding customers during the moving process.
• Answering questions via phone and email.
• Explaining and following up on quotes.
• Identifying areas for improvement in our service and processes.
• Communication with movers and colleagues for flawless execution.
• Converting complaints or problems into solutions with a positive customer experience as the result.

Skills

Customer service

Communication skills

Problem solving

Proactive

Stress resistance

Attention to detail

Dutch language

English language

Education

MBO+ level

Job description

Will you be our Customer Service Representative?

We are urgently looking for a customer-oriented all-rounder to strengthen our team!

In this service-oriented and communicative role, you will be the main point of contact for our customers. You will be in daily contact with customers by phone and email, guide them through the entire moving process, and ensure they feel heard and supported. You answer questions, provide solutions, and actively contribute to a smooth and worry-free moving experience.

Additionally, you maintain contact with our planners and movers to ensure all appointments are clear and achievable. You are the link that connects customers, office, and moving team.

Work Schedule:

• Day shift
• Mon-Fri
• Weekend availability if needed

A competitive salary, tips from customers, and opportunities for training.

You help people at important moments in their lives.

Choose when you work. Convenient to combine with study or free time.

Advancement

Start as a customer service representative, grow into a team leader.

Friendly team culture

Friday afternoon drinks, outings, and colleagues who become friends.

A competitive salary, tips from customers, and opportunities for training.

You help people at important moments in their lives.

Choose when you work. Convenient to combine with study or free time.

Advancement

Start as a customer service representative, grow into a team leader.

Friendly team culture

Friday afternoon drinks, outings, and colleagues who become friends.

A competitive salary, tips from customers, and opportunities for training.

Key Tasks and Responsibilities:

• Advising and guiding customers during the moving process
• Answering questions via phone and email
• Explaining and following up on quotes
• Identifying areas for improvement in our service and processes
• Communication with movers and colleagues for flawless execution
• Converting complaints or problems into solutions with a positive customer experience as the result

Language Skills:

• Dutch (Required)

What you get from us

• A temporary contract with prospect of permanent employment
• A competitive salary based on your experience (€2,400 – €2,800 per month)
• Bonus scheme and overtime pay
• Holiday allowance and unique team outings
• Free parking at the office
• Room for initiative and appreciation for your efforts

What you bring

• MBO+ working and thinking level
• Excellent command of Dutch and English, both written and verbal
• Customer-oriented attitude and strong communication skills
• You are proactive, stress-resistant, and solution-oriented
• You work accurately and have an eye for detail
• Flexible attitude, not a 9-to-5 mentality