Team Lead Customer Service German Speaking

Rotterdam Innovation City; Rotterdam; Hybrid; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work arrangement

Where-you-work money up to €60 net for

29 vacation days

Travel allowance and pension

Employee discounts

Training courses at Studiefabriek

Home office equipment provided

Team outings and events

Job summary

Coolblue is hiring a Team Lead Customer Service German Speaking in Rotterdam. You’ll lead a team of German-speaking agents, coach them, and drive collaboration with other departments to keep customers happy. The role is 40 hours with hybrid work and regular presence at the Rotterdam head office.

You’ll set objectives, monitor performance, identify improvements, and manage HR processes for your team. Excellent German and English, HBO-level education, and 2+ years in leadership are essential.

Qualifications

• 40 hours per week availability.
• At least HBO level education.
• At least 2 years of leadership experience.
• Strong coaching, multitasking and communication skills.
• Flexible attitude with ability to work evenings/weekends.
• Excellent command of German and English, both spoken and written.
• Dutch language is a plus.

Responsibilities

• Define team objectives relating to customer satisfaction, employee satisfaction and productivity.
• Make sure your team works towards and achieves these objectives.
• Guide and coach your team members remotely and on the job; develop your team members at the office approx. twice a week.
• Proactively identify opportunities for improvement and actively contribute to improvement projects.
• Take responsibility for HR and personnel-file level; conduct contract, development, absence and performance meetings, documenting agreements and involving HR when necessary.

Skills

Leadership

Coaching

Multitasking

Communication

German language

English language

Education

Higher Professional Education (HBO)

Job description

Team Lead Customer Service German Speaking

Rotterdam, Weena 664

40 hours

Higher Professional Education

As a Team Lead Customer Service you will lead a team of German-speaking Customer Service employees. You make sure your team members put a smile on our customers’ faces. You ensure excellent collaboration and a positive working atmosphere within your team, as well as strong connections with other departments. Both colleagues and team members can come to you with questions about developments within your area of responsibility.

What does a Team Lead Customer Service German Speaking at Coolblue do?

• Define team objectives relating to customer satisfaction, employee satisfaction and productivity, for example.

• Make sure your team works towards and achieves these objectives.

• Guide and coach your team members remotely and on the job. You will also develop your team members at the office approximately twice a week.

• Proactively identify opportunities for improvement and actively contribute to improvement projects.

• Take responsibility for your team members at HR and personnel-file level. You will conduct contract, development, absence and performance meetings, carefully document agreements and involve HR when necessary.

This is what you’re looking for in a job

• You are available to work 40 hours per week.

• You have at least higher professional education (HBO) working and thinking level.

• You have at least 2 years of experience in a leadership role.

• You excel at coaching, multitasking and communicating.

• You have a flexible attitude towards work.

• Working evenings and weekends is no problem for you.

• You see opportunities and think in solutions that work for everyone.

• You are able to prioritise, organise and plan your own work.

• You have an excellent command of German and English, both spoken and written.

• Dutch is a plus.

You recognize yourself in the following

• Money. A fixed monthly salary based on your experience.

• You receive monthly “where-you-work money” of up to €60 net for a fast internet connection and your cup of coffee.

• Hybrid working. You work at least 2 days per week (where possible, more often) at our head office in Rotterdam.

• All the equipment you need to work well from home, such as a laptop, extra monitor, desk and office chair.

• 29 vacation days. If you promise to come back.

• Travel allowance and pension scheme.

• Discount on everything we sell.

• More than 30 training courses at our own Studiefabriek to become a little better every day.

• An unbelievably great working atmosphere. With drinks, legendary Coolblue parties and the best team activities.

Questions? I'm happy to help

Jochem van Es

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