Remote German-Speaking Customer Service Specialist

Coolblue; Rotterdam; Hybride; EUR 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Holiday pay 8%

Pension contribution

29 vacation days

Internet allowance

Résumé du poste

Coolblue is hiring a German-speaking Customer Service Representative in Rotterdam. You will handle customer conversations in German by phone and email, aiming to provide clear answers and a smile to every customer.

Work from your own workspace with a flexible schedule, including Saturdays and a broader weekday window. A focus on excellent service with a calm, solutions-oriented approach is essential.

Qualifications

• Speak and write fluent German; assessed via language test and roleplay.
• Availability on Saturday and Monday is a must.
• Be at least 18 years old on your first workday.

Responsabilités

• Handle customer conversations in German by phone and email.
• Listen closely, ask the right questions, and find the best possible solution for the customer.
• Stay calm and professional when facing difficult questions or resistance.
• Help customers from your own workspace.

Connaissances

Fluent German

Description du poste

Coolblue is hiring a German-speaking Customer Service Representative in Rotterdam. You will handle customer conversations in German by phone and email, aiming to provide clear answers and a smile to every customer.

Work from your own workspace with a flexible schedule, including Saturdays and a broader weekday window. A focus on excellent service with a calm, solutions-oriented approach is essential.