German-Speaking Customer Care Pro — Flexible Hours

Rotterdam Innovation City; Rotterdam; On-site; EUR 17,047 - 24,280; Full time

Benefits offered by this job

Home office setup

Flexible schedule

Training and development

29 vacation days (full-time)

Holiday pay 8%

Pension contribution

Job summary

Rotterdam Innovation City is seeking a German-speaking Customer Service Representative to assist customers by phone and email, resolving questions about orders, deliveries or payments, and ensuring every customer leaves with a clear answer and a smile. You will work from your own workspace with a flexible schedule from Monday to Saturday, 08:00 to 21:59, leveraging a top-tier home office setup.

Fluency in German and strong communication skills are essential, with a readiness to handle pressure

Qualifications

• Fluent German speaking and writing skills (to be tested).
• Ability to handle customer conversations in German by phone and email without scripts.
• Excellent listening and problem-solving abilities.

Responsibilities

• Handle customer conversations in German by phone and email, providing clear answers about orders, deliveries or payments.
• Listen closely, ask questions, and find best solutions for the customer.
• Stay calm and professional when facing difficult questions or resistance.

Skills

German language

Customer service

Job description

Rotterdam Innovation City is seeking a German-speaking Customer Service Representative to assist customers by phone and email, resolving questions about orders, deliveries or payments, and ensuring every customer leaves with a clear answer and a smile. You will work from your own workspace with a flexible schedule from Monday to Saturday, 08:00 to 21:59, leveraging a top-tier home office setup.

Fluency in German and strong communication skills are essential, with a readiness to handle pressure