Customer Support Representative | Dutch & English

Adams Multilingual Recruitment; Amsterdam; Hybrid; EUR 29,000 - 32,000; Full time

Benefits offered by this job

Pension plan fully covered

Hybrid work model

Daily meals at the office

Job summary

Adams Multilingual Recruitment is helping a sustainability-focused mobility company in Amsterdam hire a Customer Support Representative. You will handle Dutch and English inquiries via multiple channels, guide customers through services, and troubleshoot basic issues.

You will log feedback, collaborate with cross-functional teams, and contribute to initiatives to improve the overall customer experience. A hybrid work model and clear progression paths are offered.

Qualifications

• Near-native fluency in Dutch and professional fluency in English.
• Minimum 1 year of experience in a similar customer-facing role.
• Comfortable handling customer contacts across phone, email, WhatsApp, and in-app channels.
• Self-sufficient with structured processes and initiative to improve

Responsibilities

• Handle Dutch and English customer contacts via phone, email, WhatsApp and in-app messages.
• Guide customers through services and troubleshoot basic issues.
• Log issues and feedback, feeding into product improvements.
• Collaborate with product, operations and tech teams to resolve escalated cases.
• Support colleagues during busy periods and cover shifts as needed.

Skills

Dutch fluency

English fluency

Multichannel support

1 year experience

Self-motivated

Team player

Support platforms experience

Job description

Are you a Dutch-speaking customer support professional looking for a role where quality matters more than ticket volume, and where you are trusted to think for yourself from day one? We are looking for a Customer Support Representativeon behalf of our client, a mission-driven, sustainable mobility company headquartered in Amsterdam.

Key Responsibilities

Customer Support

• Handle inbound customer contacts in Dutch and English across multiple channels: phone, email, WhatsApp, and in-app messaging
• Identify what each customer needs and guide them through the company's services, features, and basic technical issues
• Manage contacts efficiently within defined handling targets while keeping the tone warm, personal, and consistent
• Apply basic troubleshooting steps when automated alerts indicate a service issue, and escalate to an engineer when needed
• Log issues, recurring feedback, and feature requests accurately in internal systems to feed into continuous improvement
• Proactively flag patterns or process gaps and suggest practical improvements rather than waiting for direction
• Work with product, operations, and technical teams to resolve cases that require internal input or escalation
• Contribute to team projects and follow-up initiatives aimed at improving the overall customer experience
• Step in to support colleagues during busy periods and cover for one another when needed

Qualifications & Skills

• Near-native fluency in Dutch and professional fluency in English
• Minimum 1 year of experience in a similar customer-facing role
• Comfortable handling customer contacts across phone, email, WhatsApp, and in-app channels
• Self-sufficient working style, able to stay productive without close day-to-day supervision
• Comfortable following structured processes while also recognising when something can be done better, and acting on it
• Team player, easy to work with, and reliable under pressure
• Experience with customer support platforms is highly preferred
• Background in sustainable mobility, or another technical product environment, is a plus

What We Offer

• €2,623 – €2,886 gross per month based on a 40-hour week, excluding 8% holiday allowance (pro-rated for 24 and 32-hour contracts)
• Flexible contract hours: 24, 32, or 40 hours per week, evenly distributed across days
• Pension plan fully covered by the employer; no employee contribution required
• Daily vegetarian lunches, snacks, and drinks provided at the office
• Hybrid working: minimum 2 days per week in the Amsterdam office; weekend shifts can be worked from home
• In-house availability hours run from 08:30 to 20:30, Monday to Sunday; shifts are assigned monthly based on submitted preferences
• Premium pay of 125% after 20:00 and 150% on Sundays and public holidays
• Year-round company events, an annual international team trip, and an all-company gathering
• Clear internal progression paths

Interested? Feel free to apply!

Please note that we can only consider applicants who are currently based in the Netherlands and who will not require visa sponsorship now or in the future.