Customer Service Representative - Dutch Speaking

Laborie; Hengelo; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off and volunteer time

Health insurance group discounts

Company car where applicable

Pension plan

Flexible working model in an国际 team

Job summary

Laborie in Hengelo, Netherlands, is seeking a Customer Service Representative for a 32-40 hour hybrid role. The successful candidate will input standard orders for external customers in the EMEA region and triage non-standard orders to the appropriate department.

English and Dutch fluency are required, with SAP knowledge a bonus. You’ll work in a team-focused environment, supporting the supply chain process and contributing to overall operations while communicating clearly with internal

Qualifications

• Education level: MBO+ / HBO level with experience in similar function.
• Fluency in English and Dutch is required, knowledge of French/German is a bonus.
• Computer literate; network knowledge required.

Responsibilities

• To complete order entry for standard consumables orders.
• Provide a 'Triage' for incoming orders, diverting non-standard orders to the relevant department for completion.

Skills

Fluency in English

Dutch language

Good communication skills

Self-motivated

Relationship-building

Education

MBO+/ HBO level

Tools

SAP

Job description

Location of the position: Hengelo - Netherlands We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters - it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For

As a key member of the Customer Service team, the Customer Service Representative will facilitate the input of standard orders for external customers in the EMEA region.

About the Role

We are looking for a candidate based in or near Hengelo who is available to work 32 - 40 hours per week in a hybrid setup, with approximately three days onsite.

The ideal candidate enjoys solving customer queries and takes pride in providing a high level of service. They are comfortable working as part of a broader supply chain process and understand how their role contributes to overall operations.

You are proactive, detail oriented, and able to manage multiple requests while maintaining clear communication with both internal stakeholders and customers. You thrive in a collaborative environment and are motivated to identify improvements in processes and ways of working. Additional duties include:

• To complete order entry for standard consumables orders
• Provide a 'Triage' for incoming orders, diverting the non-standard orders to the relevant department for completion

Minimum Qualifications

• Education level: MBO+ / HBO level with experience in similar function
• Fluency in English and Dutch is required, knowledge of French/German is a bonus
• Computer literate, network knowledge required

Preferred Qualifications

• Good social and communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to build and maintain lasting relationships with both internal and external customers.
• Proficiency in SAP beneficial

Why Laborie

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Competitive salary

• Paid time off and paid volunteer time
• Health insurance group discounts
• Company car where applicable
• Pension plan
• Flexible working model in an international team