Customer Service Representative Helmond

Manpower; Helmond; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Travel reimbursement

Pension accrual

Full-time 40 hrs/wk

International environment

Personal development opportunities

Job summary

Schneider Electric in Helmond is seeking a Customer Service Representative to coordinate customer orders, manage logistics processes, and maintain strong communication with customers and internal teams. The role sits in an international environment and emphasizes accurate order execution and cross-functional collaboration.

You will support order management, handle CRs, and ensure timely delivery while using SAP, Salesforce, and Excel.

Qualifications

• Excellent English language skills, both written and spoken.
• Experience with Excel, PowerPoint, SAP and Salesforce CRM.
• Customer-focused mindset and strong communication.
• Data analysis skills and familiarity with digital tools.
• Ability to work in cross-cultural, fast-paced environment.
• Knowledge of Lean, Six Sigma, WMS, or TMS is a plus.
• Proactive with a focus on continuous improvement.

Responsibilities

• Manage processing operations of incoming orders with Front Office and suppliers.
• Handle CRs according to SLAs and ensure clear customer communication.
• Follow complete order execution from entry to shipment.
• Manage urgent customer requests, returns and quality follow-up actions.
• Analyze inventory, delivery and sales order issues and report feedback.
• Collaborate with supply chain to meet customer requirements.
• Monitor and maintain the order portfolio.
• Support the Customer Contact Center with order management.
• Prepare certificates and export documents.
• Update order data, including promised dates and changes.

Skills

English

Customer focus

Communication skills

Data analysis

AI tools

Cross-cultural teamwork

Continuous improvement

Lean/Six Sigma

Excel

PowerPoint

SAP

Salesforce

Tools

Excel

PowerPoint

SAP

Salesforce

Job description

Do you have experience in customer service and supply chain operations? Are you highly organized, customer-focused, and ready to work in an international environment? Then this opportunity as a Customer Service Representative in Helmond could be the perfect next step in your career! In this dynamic role, you will be responsible for coordinating customer orders, managing logistics processes, and maintaining strong communication with customers and internal departments.

Employment agency Manpower is looking for a Customer Service Representative forSchneider Electric in Helmond.

As a Customer Service Representative, you will play an important role in the order management and supply chain process. You will ensure smooth communication between customers, suppliers, and internal departments while keeping customer satisfaction at the highest level.

Your responsibilities include

• Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers
• Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication
• Following up the complete order execution process from order entry to shipment
• Managing urgent customer requests, returns, and quality-related follow-up actions
• Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments
• Working closely with supply chain departments to ensure customer requirements are met
• Monitoring and maintaining the order portfolio
• Supporting the Customer Contact Center with customer order management
• Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents
• Updating order-related data, including promised dates, quantities, and change requests

What’s in it for you

• Gross salary of €17.87 per hour
• Reimbursement of travel expenses according to company regulations
• Pension accrual
• Temporary employment contract through Manpower (with the possibility of a direct contract when performing well)
• Fulltime job of 40 hours per week
• Opportunity to work within a leading international organization
• Room for personal development and process improvement initiatives

You will be working for Schneider Electric, a global organization specialized in energy management and automation solutions. The company focuses on making energy safe, reliable, efficient, and sustainable. The warehouse in Helmond is recognized as one of the safest warehouses in the Netherlands. You will become part of a professional and international team where collaboration, innovation, and continuous improvement are highly valued.

Working hours

In this full-time position, you will work from Monday to Friday between 8:00 and 17:00.

• Excellent command of the English language, both written and spoken (knowledge of Dutch, German, and/or French is an advantage)
• Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce
• Customer-focused mindset and excellent communication skills
• Experience with data analysis and digital tools, including AI tools
• Ability to work in a cross-cultural and fast-paced environment
• Knowledge of Lean, Six Sigma, WMS, or TMS is considered a plus
• Proactive attitude with a focus on continuous improvement

• Excellent command of the English language, both written and spoken (knowledge of Dutch, German, and/or French is an advantage)
• Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce
• Customer-focused mindset and excellent communication skills
• Experience with data analysis and digital tools, including AI tools
• Ability to work in a cross-cultural and fast-paced environment
• Knowledge of Lean, Six Sigma, WMS, or TMS is considered a plus
• Proactive attitude with a focus on continuous improvement

Are you excited to start working as a Customer Service Representative in Helmond?

3. Screening

4. Online assessment

6. Face-to-face of online interview

8. Referentiecheck