Customer Service Representative Logistics Tilburg

Jefferson Wells; Tilburg; On-site; EUR 33,000 - 39,000; Full time

Benefits offered by this job

Pension scheme

Travel allowance

Flex budget for extra leave or dev

Job summary

Jefferson Wells in Tilburg is seeking a Customer Service Representative Logistics to act as the main contact for customers and ensure logistics processes run smoothly. You will combine customer interactions with process monitoring, admin tasks, and continuous improvement initiatives.

The role offers a temporary agency contract through Manpower, a monthly gross salary of €3,000 to €3,500, travel allowance per kilometre, a pension scheme, and options for 32 to 40 hours per week in a modern Tilburg

Qualifications

• HBO level of working and thinking is expected.
• 1–3 years of relevant customer service experience.
• Experience in logistics, warehousing, or similar operations.
• Knowledge of logistics administrative processes and systems.

Responsibilities

• Coordinate inbound and outbound order flows.
• Handle customer questions, incidents, and complaints.
• Monitor progress of issues through to resolution.
• Plan and prioritise workload while monitoring SLAs and service agreements.
• Maintain customer processes, work instructions, and documentation.
• Prepare reports, invoicing information, complaint overviews, and KPI reports.

Skills

Strong planning and organisational s

Strong communication skills

Customer-focused mindset

Dutch and/or English proficiency

Education

HBO working and thinking level

Job description

Are you customer-focused, able to maintain an overview with ease, and energized by solving logistical challenges? Are you looking for a role where you interact daily with customers, internal departments, and operational processes? Then this vacancy for Customer Service Representative Logistics in Tilburg could be an excellent opportunity for you!

In this role, you will act as the point of contact for customers and ensure that logistics processes run smoothly. You will combine customer contact with process monitoring, administration, and improvement initiatives. You will be given a high level of independence, work closely with various departments, and directly contribute to delivering excellent service levels.

Your responsibilities include:

• Coordinating inbound and outbound order flows
• Taking proactive and preventive actions to keep customer processes running smoothly
• Handling customer questions, incidents, and complaints
• Monitoring progress of issues through to resolution
• Identifying recurring operational issues and proposing improvements
• Providing customers with accurate information about services
• Supporting daily and weekly customer meetings and reviews
• Planning and prioritising workload while monitoring SLAs and service agreements
• Maintaining customer processes, work instructions, and documentation
• Sharing knowledge with colleagues within the Customer Service department
• Preparing and maintaining reports, invoicing information, complaint overviews, and KPI reports

What’s in it for you

• Gross monthly salary between €3,000 and €3,500
• Temporary employment contract through Manpower
• Travel allowance of €0.23 per kilometre
• Pension scheme
• Part-time or full-time position of 32 to 40 hours per week
• Personal flex budget that can be used for additional leave, personal development, company fitness, or paid out as an allowance
• Personal guidance and support
• Extensive development and career growth opportunities
• Modern working environment in a well-accessible location in Tilburg
• Opportunity to work within an organisation with ambitious growth plans
• Collaboration with customers across various market segments

• HBO working and thinking level
• Approximately one to three years of relevant Customer Service experience
• Experience within logistics, warehousing, or a comparable operational environment
• Knowledge of logistics administrative processes and systems
• Strong planning and organisational skills
• Customer-focused and solution-oriented mindset
• Strong communication skills
• Ability to translate customer needs into concrete actions
• Good command of Dutch and/or English

Would you like to work as a Customer Service Representative Logistics in Tilburg and play an important role in ensuring smooth customer and logistics processes?

For more information please contact Robin van Loon via [e-mail] or call 088 282-8128.